Privacy & Terms
Effective Date: 10 September 2025
Welcome to goldenflow.art (“we,” “our,” or “us”). By using our website and services, you agree to the following Privacy & Terms. Please read carefully.
1. Privacy Policy
Information We Collect
We may collect the following personal information when you interact with our website:
- Name
- Email address
- Phone number
- Payment details
We may also collect non-personal information such as cookies, IP addresses, and browser/device data.
How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Deliver products
- Provide customer support
- Send marketing and promotional emails (unsubscribe option available)
- Prevent fraud
- Improve our services with analytics and tracking
Sharing Your Information
We do not sell personal information. We may share limited details with trusted third parties, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping providers
- Marketing services
- Analytics tools (e.g., Google Analytics)
- Advertising platforms (e.g., Meta/Facebook Ads, Google Ads)
Data Storage & Security
Your information is stored securely through our website platform and trusted third-party providers. We use:
- SSL encryption for safe data transmission
- Secure payment gateways
- Restricted access to customer data
Cookies & Tracking
We use cookies to support site functionality (e.g., shopping cart), analyze usage, and support advertising campaigns. You can disable cookies in your browser, but some features may not work.
Email & Marketing
You may receive promotional emails if you have opted in. You can unsubscribe anytime by using the link provided in each email.
Children’s Privacy
Our website is accessible to all users, including children. We take extra care with those under 13:
- We do not knowingly collect personal data from children without parental consent.
- If such information is collected in error, we will delete it immediately.
Contact for Privacy Questions
2. Terms & Conditions
Use of Our Website
- Our website is available to all users, including children.
- You agree to use the site only for lawful purposes.
- Do not attempt to disrupt or compromise website security.
Products & Orders
- Products are subject to availability.
- We reserve the right to refuse or cancel orders (e.g., due to errors, stock limits, suspected fraud).
- Prices are listed in NZD (unless stated otherwise) and may change without notice.
- Payment must be received before orders are processed.
Shipping & Delivery
- We aim to ship promptly, but delivery times are estimates only.
- We are not responsible for courier delays or customs clearance.
Returns & Refunds
Please see our Shipping, Returns & Refunds Policy for details on eligibility and processes.
Intellectual Property
- All website content (images, text, logos, artwork, designs) is owned or licensed by Golden Flow Art.
- You may not copy, share, or reuse content without written permission.
Limitation of Liability
- While we work to ensure accuracy, errors may occur.
- To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages related to your use of our site or products.
Third-Party Services
- We rely on third-party services such as payment processors, shipping providers, and analytics tools.
- We are not responsible for the content or practices of third-party websites.
Changes to These Terms
We may update these Privacy & Terms at any time. Updates are effective once posted on this page.
Governing Law
These Privacy & Terms are governed by the laws of New Zealand. Any disputes will be handled in New Zealand courts.