Shipping, Returns & Refunds Policy

Effective Date: 10 September 2025

At Golden Flow Art, we want your shopping experience to be smooth and enjoyable. This policy explains how we handle shipping, returns, exchanges, and refunds.

1. Shipping Policy

Processing Times

  • Orders are typically processed within 1–3  business days after payment is received.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • Custom or handmade items may require additional time — this will be noted in the product description.

Shipping Methods & Carriers

  • We ship via NZ Post, Couriers, or other trusted carriers.
  • Tracking information will be emailed to you once your order has been dispatched.

Shipping Rates

  • Shipping costs are calculated at checkout based on order size, weight, and destination.
  • Free shipping promotions may be offered from time to time.

Delivery Times

  • Within New Zealand: Estimated 3–5 business days from dispatch.
  • International Orders (if applicable): Times vary by destination and customs clearance.
  • Delivery times are estimates and may be affected by courier delays, weather, or customs.

International Shipping & Customs (if applicable)

  • Buyers are responsible for customs duties, taxes, or import fees.
  • Golden Flow Art is not responsible for customs delays.

Delays & Issues

  • We do our best to deliver on time but are not responsible for courier or customs delays.
  • If your package is lost or severely delayed, please contact us so we can investigate.

Damaged or Missing Items

  • If your order arrives damaged or items are missing, notify us within 7 days at goldenflowart.nz@gmail.com with photos.
  • We will work with you to resolve the issue promptly.

2. Returns & Refunds Policy

Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • Items must be unused, in original condition, and include proof of purchase.

Non-Returnable Items

  • Custom or personalized items
  • Gift cards
  • Sale or clearance items

How to Request a Return

Refunds

  • Refunds are processed once returned items are inspected and approved.
  • Approved refunds are issued to the original payment method within 7 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

3. Contact Us

For questions about shipping, returns, or refunds, please contact us at:

📧 goldenflowart.nz@gmail.com